The player from Austria has submitted a withdrawal request below two months just before making contact with us. Winnings haven’t been acquired up to today. The participant later on confirmed the withdrawal was processed properly, thus we marked this criticism as resolved.

In order to take care of any challenge, we kindly question you to definitely ship us a letter on [email protected], so our workforce will do almost everything impossible to satisfy your grievance.

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The participant from Germany deposited from the casino, but the amount hasn't been credited to his casino balance. The participant confirmed The difficulty was resolved.

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The participant from Germany has requested a withdrawal one particular week prior to submitting this complaint. Just, winnings haven’t been gained yet. Participant’s criticism has become settled correctly.

However, nowadays my VIP manager told me I used to be way too late with the spin (mind you which I couldn’t do on account of technical troubles Together with the web page) and since of that it absolutely was voided and they can't credit rating me a fresh spin or reward.

The participant from Finland experienced elevated considerations regarding the simplicity of reopening her account with an internet casino, Irrespective of owning Formerly shut it on account of a gambling dilemma. The casino experienced reopened her account right away upon ask for, devoid of offering any self-exclusion periods as stated of their terms and conditions.

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She had also been instructed to not deposit anymore funds until The problem was fixed. The player then verified which the credit score were made, properly resolving the criticism. We subsequently closed the grievance as 'fixed' in our process.

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